EXCHANGE & RETURN POLICY
Save time and money: measure twice, purchase once. If for any reason you would like to return or exchange your product(s), we will happily accept for exchange or store credit ONLY.
Please note the following criteria:
• Items must be exchanged within 30 days of delivery. Package must be postmarked within 30 days of delivery.
• All items must be brand new, unwashed, and hair-free
• Include a note with your Order Number
Send items to:
Humble Wag Dept. Returns & Exchanges
4712 Admiralty Way #1227
Marina del Rey, CA 90292
Please note the customer is responsible for associated shipping costs. Shipping costs from original order will not be refunded due to an exchange. We recommend using a tracking shipping service, as we cannot guarantee we will receive your item.
Once the exchange is received, inspected, and approved based on our policy above, please allow 5-7 days for processing. During the
exchange process, we suggest that you email our team at email@example.com to notify us of this exchange and to ensure that we still have stock left of the size/item you are requesting.
All sales of custom products and Made-to-Order items are final and not returnable. All items marked FINAL SALE on the product page will not be returnable.
In the case that your item is damaged upon arrival, please reach out to us within five business days of receiving the product for us to be able to issue a replacement.
Shipping may take longer due to the impact of COVID-19 and may add additional business days to arrive. All couriers including USPS are currently experiencing delays with shipping and updating tracking information.
Custom order items can take 2-3 weeks to arrive. You do not need to purchase a faster shipping option at checkout for any items purchased as the standard shipping time applies to all orders.
We currently offer international shipping. Most orders take 3-5 business days to process and leave our warehouse. Shipping costs and time frame depend on the country. We are not responsible for shipping delays outside of our control. Humble Wag is NOT responsible for any customs or tariff fee/import duty that may be imposed. These fees are the responsibility of the buyer and are not covered by the shipping costs. Shipping cost depends on your exact location and is calculated at checkout. Due to COVID-19, the estimation for package arrival to an international country varies.
For any questions or concerns, please use the contact form or email us at firstname.lastname@example.org & someone on our team will get back to you within 48 hours.