Return & Exchange Policy
If for any reason you would like to return or exchange your
product(s), we will happily accept for exchange or store credit
Please note the following criteria:
- Items must be exchanged within 30 days of delivery. Package must
be postmarked within 30 days of delivery.
- All items must be brand new, unwashed, and hair-free.
- Please include a note with your order number, full name & email
associated with your order.
Please return items to the following address:
4712 Admiralty Way #1227
Marina del Rey, CA 90292
Please note the customer is responsible for associated shipping
costs. Shipping costs from original order will not be refunded due to
an exchange. We recommend using a tracking shipping service, as
we cannot guarantee we will receive your item.
Once the exchange is received, inspected, and approved based on
our policy above, please allow 5-7 days for processing. During the
exchange process, we suggest that you email our team at
email@example.com to notify us of this exchange and to ensure
that we still have stock left of the size/item you are requesting.
EXCLUSIONS: All sales of custom products and Made-to-Order
items are final sale and not returnable. All items marked FINAL
SALE are also not returnable.
In the case that your item is damaged upon arrival, please reach out
to us within five business days of receiving the product for us to be
able to issue a replacement or possible refund.
Shipping may take longer due to the impact of COVID-19 and
may add additional business days to arrive. All couriers
including USPS are currently experiencing delays with
shipping and updating tracking information.
Custom order items can take 2-4 weeks to arrive. You do not need
to purchase a faster shipping option at checkout. Any items
purchased on our website will be sent out using standard shipping
methods with the allotted time frames applied.
We currently offer international shipping. Most orders take 8-10
business days to process and leave our warehouse. Shipping costs
and time frame depend on the country. We are not responsible for
shipping delays outside of our control.
Humble Wag is NOT responsible for any customs or tariff
fee/import duty that may be imposed. These fees are the
responsibility of the buyer and are not covered by the shipping
Shipping cost depends on your exact location and is calculated at
checkout. Due to COVID-19, the estimation for package arrival to an
international country varies.
For any questions or concerns, please use the contact form or email
us at firstname.lastname@example.org and someone on our team will get back
to you within 48 hours.